Effective date: September 24, 2025

Thank you for choosing Ptidebio (“Ptidebio”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, contact us, or otherwise interact with us.

If you do not agree with this Policy, please do not use our Services. Capitalized terms used but not defined have the meanings given in our Terms of Service.

1. Who we are & how to contact us

Controller: Ptidebio

Contact email: yuny79338@gmail.com
If you have questions about this Policy or wish to exercise your privacy rights, email us at the address above.

2. Scope

This Policy applies to personal information we process about:

  • visitors to our websites and online stores;
  • customers who purchase our peptide products or request quotations;
  • business contacts and prospects;
  • individuals who subscribe to our newsletters or marketing;
  • job applicants.

This Policy does not apply to information processed by third parties that act as independent controllers (e.g., payment processors operating their own checkout pages). Their privacy practices are governed by their own policies.

3. Information we collect

We collect information in three ways: (a) you provide it to us; (b) automatically via cookies and similar technologies; and (c) from third parties.

3.1 Information you provide

  • Account & profile: name, email address, password, phone number, company, role.
  • Orders & fulfillment: billing and shipping addresses, order contents, purchase history, tax IDs, customs information where required by law.
  • Payments: We do not store full payment card numbers. Payments are processed by our payment providers (who act as independent controllers or processors). We receive limited information such as transaction ID and status.
  • Communications: content of emails, chat messages, customer support requests, survey responses.
  • Regulatory compliance: where required (e.g., restricted substances or professional-use items), we may request certifications, licenses, or age/identity verification.
  • Recruitment: résumé/CV, cover letter, employment history, and other information you choose to share.

3.2 Information collected automatically

  • Usage data: pages viewed, links clicked, referring/exit pages, search queries, time and date, approximate location inferred from IP address.
  • Device & technical data: IP address, browser type and settings, device identifiers, operating system, cookie identifiers.
  • Cookies & similar technologies: pixels, tags, SDKs, and local storage used for essential site functions, analytics, and (where permitted) marketing. See §10 for details and choices.

3.3 Information from third parties

  • Service providers: payment and fraud prevention partners, analytics vendors, marketing platforms.
  • Business partners & marketplaces: order and delivery information when you buy through a distributor or marketplace.
  • Public & professional sources: trade directories, conference attendee lists, and academic or corporate websites.

We do not intentionally collect sensitive health information about individuals’ medical conditions through our consumer channels. Please do not submit such information via open text fields.

4. How we use your information (purposes)

We use personal information to:

  1. Provide and improve Services: process orders, deliver products, manage accounts, provide customer support, personalize your experience, troubleshoot, and improve our website and products.
  2. Safety, security, and fraud prevention: verify identity, prevent, detect, and investigate suspicious or prohibited activities.
  3. Legal and regulatory compliance: tax and customs, product safety, recalls, recordkeeping, sanctions screening, and responding to lawful requests.
  4. Marketing and communications: send service messages (order confirmations, shipping updates) and, with your consent or as permitted by law, send newsletters or offers. You can unsubscribe at any time.
  5. Research and product development: aggregated, de-identified analysis to improve quality and develop new offerings.
  6. Recruitment: evaluate applications and manage the hiring process.

5. Legal bases for processing (EEA/UK)

Where GDPR/UK GDPR applies, we process personal data under these legal bases:

  • Contract (Art. 6(1)(b)): to provide the Services you request (e.g., fulfill an order).
  • Legitimate interests (Art. 6(1)(f)): to secure our Services, prevent fraud, and improve products (balanced against your rights and expectations).
  • Consent (Art. 6(1)(a)): for optional cookies/marketing where required. You may withdraw consent at any time.
  • Legal obligation (Art. 6(1)(c)): to comply with applicable laws (e.g., tax, accounting, safety).

6. How we share information

We share personal information only as necessary and with appropriate safeguards:

  • Service providers/processors: hosting, cloud storage, payment processing, logistics and delivery, analytics, customer support tools, and marketing platforms under contracts that limit their use of data.
  • Business partners and distributors: to fulfill your orders or inquiries in your region.
  • Professional advisors: auditors, accountants, legal counsel.
  • Authorities and law enforcement: when required by law or to protect rights, safety, and security.
  • Corporate transactions: if we enter into a merger, acquisition, financing, or sale of assets, your data may be transferred as part of the transaction.

We do not sell personal information for money. Where “sale” or “sharing” has a broader meaning under certain laws (e.g., California), see §12 for your choices.

7. International transfers

We may transfer personal information to countries other than where you reside. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) and conduct transfer impact assessments. You may contact us for a copy of relevant safeguards.

8. Data retention

We retain personal information for as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods: order records (7–10 years for tax/accounting), customer support logs (2–5 years), marketing preferences until you unsubscribe or request deletion. We may retain de-identified data longer.

9. Your rights

Your rights vary by region, but may include:

  • Access to the personal information we hold about you;
  • Correction of inaccurate or incomplete data;
  • Deletion of your personal information, subject to legal exceptions;
  • Portability (receive your data in a structured, commonly used format);
  • Restriction or objection to certain processing, including direct marketing;
  • Withdraw consent where processing is based on consent.

To exercise rights, email yuny79338@gmail.com. We may need to verify your identity before responding. You also have the right to contact or lodge a complaint with your local data protection authority.

10. Cookies and similar technologies

  • Essential cookies enable core site features such as cart and checkout and cannot be switched off.
  • Analytics cookies help us understand site performance and improve user experience.
  • Marketing cookies (where used) help us measure campaigns and show relevant content.

Where required by law, we will request your consent for non-essential cookies. You can change preferences via our cookie banner or your browser settings. Some browsers send Global Privacy Control (GPC) signals; where legally required, we honor recognized signals as an opt-out of sale/sharing.

11. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), access controls, and vendor due diligence. However, no method of transmission or storage is 100% secure.

12. Region‑specific disclosures

12.1 California (CCPA/CPRA)

Residents of California have the right to know, delete, correct, and opt out of sale or sharing of personal information, and to limit the use and disclosure of sensitive personal information. We do not use sensitive personal information to infer characteristics. We do not sell personal information for money; some analytics/advertising disclosures may be considered a “sale” or “sharing” under California law. To exercise your rights or opt out, email yuny79338@gmail.com.

Categories collected: Identifiers (e.g., name, email, address), commercial information (orders), internet activity (usage data), geolocation (coarse), professional information (for B2B contacts). Sources and purposes are described in §§3–4. We retain data as described in §8. We do not knowingly sell/share the personal information of consumers under 16.

12.2 EEA/UK

Ptidebio is the data controller. You may lodge a complaint with your local supervisory authority. Where we rely on consent for cookies or marketing, you can withdraw it at any time.

12.3 Singapore (PDPA)

If you reside in Singapore, you may request access, correction, and withdrawal of consent under the PDPA. We obtain consent for marketing where required and allow you to opt out at any time. We may transfer personal data overseas with appropriate safeguards. Contact yuny79338@gmail.com for requests.

12.4 Other regions

If your local law grants additional rights, we will honor them in accordance with applicable requirements.

13. Children

Our Services are intended for adults and for professional use. We do not knowingly collect personal information from children. If you believe a child provided us personal information, contact us to delete it.

14. Third‑party links and services

Our website may link to third‑party sites or services. Their privacy practices are governed by their own policies. Please review them before providing information.

15. Changes to this Policy

We may update this Policy from time to time. The “+Effective date” above shows the latest revision. If changes are material, we will provide additional notice (e.g., by posting a prominent notice on our site or emailing you).

16. How to contact us

If you have questions, concerns, or requests regarding this Policy or your personal information, email yuny79338@gmail.com.

Ptidebio appreciates your trust. We are committed to protecting your privacy while delivering reliable peptide solutions.